Guest Services Lead

Fort Myers, FL

Full Time

FastTrax Fort Myers

Experienced

Guest Services Lead

Location: FastTrax Entertainment – Fort Myers, FL
Department: Guest Services
Reports To: Assistant General Manager
Position Type: Full-Time

Overview:
The Guest Services Lead at FastTrax is responsible for overseeing front desk operations, ensuring a smooth guest check-in process, and supporting a high-performing Guest Services team. This leadership role requires strong communication, problem-solving skills, and the ability to maintain a fast-paced, guest-first environment.
Key Responsibilities:

Supervise and support front desk team during daily operations
Ensure all guests are greeted, checked in, and assisted efficiently and professionally
Train and mentor new Guest Services Agents on systems, service standards, and procedures
Handle guest escalations and resolve issues promptly and professionally
Oversee POS accuracy, cash handling, and daily reporting
Monitor lobby traffic flow and coordinate with attractions and F&B teams
Maintain a clean, organized, and well-stocked front desk environment
Support online bookings, group reservations, and phone inquiries as needed

Qualifications:

At least 1 year of experience in guest services, front desk, or customer-facing leadership
Strong communication and organizational skills
Calm and confident in high-pressure situations
Experience with POS systems and booking software preferred
Ability to multitask and delegate when needed
Weekend, evening, and holiday availability required

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Guest Services Lead

Guest Services Lead

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