Guest Services

Fort Myers, FL

Full Time

FastTrax Fort Myers

Entry Level

Guest Services

Location: FastTrax Entertainment – Fort Myers, FL
Department: Guest Services
Reports To: Guest Services Lead/Assistant General Manager
Position Type: Part-Time / Full-Time

Overview:
As a Front Desk Agent at FastTrax, you are the first face guests see—and the first step in delivering a high-energy, unforgettable experience. You’ll check in racers, book attractions, and guide guests through everything FastTrax has to offer, all while keeping lines moving and smiles wide.
Key Responsibilities:

Greet guests promptly and professionally upon arrival
Check in guests for go-karts, duckpin bowling, and arcade packages
Answer questions about pricing, promotions, events, and membership options
Operate the POS system to process payments and bookings
Sell gift cards, game cards, and merchandise
Answer phones and assist with party or group function inquiries
Maintain a clean and organized front desk and entry area
Communicate with other departments to ensure smooth guest flow

Qualifications:

Friendly, outgoing, and guest-focused attitude
Comfortable using computers and POS systems
Strong multitasking and problem-solving skills
Able to stand for long periods and work in a high-traffic environment
Evening, weekend, and holiday availability required
Prior front desk, cashier, or hospitality experience is a plus

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Guest Services

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