Call Center Representative

Fort Myers, FL

Part Time

Entry Level

HeadPinz and Bowland Entertainment Centers are looking for a friendly and customer-focused Call Center Representative to join our team. This role is perfect for someone who enjoys helping others, thrives in a fast-paced environment, and has excellent communication skills.

Responsibilities:

Answer incoming calls and assist guests with reservations, event bookings, and general inquiries

Provide information on promotions, pricing, and attraction details

Resolve guest concerns in a professional and efficient manner

Accurately enter data and maintain guest records in our system

Work collaboratively with team members to ensure smooth communication across departments

Qualifications:

Strong verbal communication and active listening skills

Friendly and professional phone etiquette

Ability to multitask and stay organized in a fast-paced setting

Basic computer skills; experience with reservation systems is a plus

A positive attitude and a team-oriented mindset

What We Offer:

Employee discounts on attractions, food, and events

The chance to be part of an exciting entertainment experience

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Are you at least 18 years or older? (We do hire minors)*

When would you be available to begin work?*

Can you work weekends?*

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